Return Policy

We accept return(s) and exchange(s). All return(s)/exchange(s) may take 5-7 business days to process upon receipt. The item(s) that you wish to return/exchange must be in its original condition. You shall be fully responsible for the item(s) until it is returned/exchanged.

To return/exchange your item(s), contact our Customer Service via telephone call, WhatsApp or email, within seven days of receipt of the item(s) ie, if an item is received on the 1 July, please contact us between 1 and 7 July; request for return/exchange after 7 July will not be entertained nor accepted. Please state your order number, product code, name, address and reason(s) for return/exchange.

The item(s) that you wish to return shall be delivered to us within seven days too. In the event we receive the item that you wish to return/exchange beyond the seven-day period, we reserve the right not to accept the return/exchange and your item(s) will be returned back to you without any exchange.

All return(s) or exchange(s) must be processed via post ie by way of registered mail or courier with tracking number and delivered to J. ARTHUR's Headquarters. The cost for the return/exchange of the item(s), from you to us, will be borne by you and you are required to provide proof of postage ie tracking number and the address of J. ARTUHR's Headquarters indicated on the returned parcel. The cost for the return/exchange of item(s), from us to you, will be also borne by you (West Malaysia RM8, East Malaysia RM12,). Postage charges must be paid immediately once return/exchange has been confirmed.

You may also return the item(s) to us by dropping off the item(s) at the J. ARTHUR Store located at Campbell Complex. However, the employees at the J. ARTHUR Store will not manage the returned item(s). The item(s) that you wish to return will be delivered to and processed at J. ARTHUR's Headquarters. Exchange of item(s) will depend on the availability of stock of the item(s) in question at the J. ARTHUR Store.

Customers are only allowed one-time exchange. If there is dissatisfaction after an item has been exchanged and the customer seeks to return the item, we will generate the refund only after the goods have been returned to us. The refund will be handle by the payment gateway company. The refund could take upto 7 to 14 days.